隱私政策 Privacy Policy

歡迎造訪我們的網站。

我們非常重視您的隱私，並致力於保護您在使用本商店服務時所提供的個人資料。

本政策將說明我們如何蒐集、使用、處理及保護您的個人資訊，以及您依法享有的權利。

Thanaka Coffee隱私政策

  • 蒐集資料

    當您註冊會員、瀏覽網頁、訂購商品、參與社群互動或聯繫客服時，我們可能會蒐集以下類別之個人資料：


    • 識別類資訊：姓名、收件地址、帳單地址、聯絡電話、電子郵件、信用卡或金融機構帳戶資訊。
    • 個人特徵類：性別、出生年月日、消費偏好等。
    • 系統自動紀錄：當您造訪網站時，系統會透過 Cookie 或類似技術自動蒐集您的設備資訊（如 IP 位址、瀏覽器類型、造訪時間及瀏覽紀錄）。

  • 個人資料蒐集之目的

    我們蒐集個人資料的特定目的包括：


    • 提供與優化商品銷售、物流配送及電子商務服務。
    • 客戶管理、會員服務、款項核對與身分驗證。
    • 進行售後服務、處理退換貨爭議及解答客戶諮詢。
    • 提供反詐騙偵測、交易安全監測與預防犯罪行為。
    • 依法令規定履行相關義務。
    • 在取得您明確同意的前提下，向您發送促銷訊息或行銷活動。您可隨時選擇退出行銷列表。

  • 個人資料的共用與披露

    原則上，我們不會將您的個人資料出售、轉讓或揭露給任何第三方。但在以下例外情況下，我們將依法或在必要範圍內與第三方共用：


    1. 履行服務之必要第三方：例如將您的聯絡方式提供給金流支付公司以處理刷卡扣款，或提供給物流公司（如黑貓、新竹貨運、郵局、超商）以配送商品。
    2. 法律法規要求：配合司法機關之刑事偵查、訴訟、審判或依法令之強制要求。
    3. 保護重大權益：在緊急情況下，為維護您或其他公眾之生命、財產或人身安全。

  • 權利與選擇

    依據個人資料保護法，您針對自己的個人資料享有以下權利：


    1. 查詢、請求閱覽或請求製給複製本。
    2. 請求補充或更正不準確之資訊。
    3. 請求停止蒐集、處理或利用。
    4. 請求刪除（但在我們因履行合約或法律留存義務所必需時，可能無法立即刪除）。
    5. 拒絕直接行銷：如果您不希望收到行銷電郵或簡訊，可隨時透過取消訂閱連結或聯繫客服取消。

  • 資料安全保護

    我們維持適當的管理與技術防護措施，以合理的安全標準保護您提供的個人資料，防止其遭受未經授權的存取、修改或洩漏。然而，網路傳輸並非百分之百安全，我們無法完全保證資料在傳輸過程中的絕對安全性。

如何聯絡我們

如果您對本隱私政策有任何疑問

或希望行使您的個人資料權利（如查看、更改或刪除資料）

請透過我們的官方 Email 或官方 LINE 帳號與我們聯繫。

客服信箱　thanaka.yiyu@gmail.com

客服專線　03-4566688（8:30-18:00）

聯絡地址　桃園市中壢區龍東路2號

LINE ID @thanaka.coffee

Privacy Policy

We value your privacy and are committed to protecting the personal data you provide while using our store services. This Privacy Policy outlines how we collect, use, process, and protect your personal information, as well as your statutory rights.

■ What Information We Collect When you register an account, browse our website, place an order, interact with our social media, or contact customer service, we may collect the following categories of personal data:

  1. Identifiers: Name, shipping address, billing address, phone number, email address, credit card or financial institution account information.
  2. Personal Characteristics: Gender, date of birth, and product preferences.
  3. Automatically Collected Data: When you visit our site, we may automatically collect equipment and behavioral data via Cookies or similar tracking technologies (such as IP addresses, browser types, visit timestamps, and browsing history).

■ Purposes of Collecting Personal Data We collect personal data strictly to provide you with goods or services, including but not limited to:

  1. Managing and fulfilling online purchases, payment processing, and logistics delivery.
  2. Customer relationship management, member verification, and account reconciliation.
  3. Handling after-sales services, return/exchange disputes, and answering customer inquiries.
  4. Detecting and preventing fraud, transactional errors, or other illegal criminal activities.
  5. Complying with applicable legal and regulatory obligations.
  6. Sending promotional materials or marketing campaigns upon obtaining your explicit consent. You can opt out of marketing communications at any time.

■ Contact Us If you have any questions or feedback regarding this Privacy Policy, or wish to exercise your data subject rights (such as viewing, amending, or deleting your data), please contact us directly via our official Customer Service Email or official LINE account.

■ Your Rights and Choices Pursuant to personal data protection regulations, you retain the following statutory rights regarding your personal information:

  1. The right to inquire, request access, or request copies of your data.
  2. The right to supplement or request correction of any inaccurate information.
  3. The right to request the cessation of data collection, processing, or utilization.
  4. The right to request erasure of your data (subject to legal obligations or contract fulfillment constraints that may require temporary retention).
  5. Direct Marketing Opt-Out: If you no longer wish to receive promotional emails or messages, you may opt out at any time by clicking the unsubscribe link or contacting our customer support.

■ Data Security and Protection We maintain appropriate administrative and technical safeguards designed to secure your personal data against unauthorized access, modification, or disclosure. However, as no transmission method over the internet is completely bulletproof, we cannot guarantee absolute security during transit.

■ Data Sharing and Disclosure In principle, we do not sell, rent, or transfer your personal data to any third party. However, under the following exceptional circumstances, we may share your data to the extent permitted or required by law:

  1. Necessary Third-Party Service Providers: Sharing with payment processors to complete transactions or with courier services (e.g., T-Cat, Hsinchu Cargo, convenience stores) to deliver your orders.
  2. Legal Requirements: Cooperating with judicial or governmental authorities for criminal investigations, litigations, trials, or as enforced by relevant statutes.
  3. Protection of Vital Interests: Under emergency circumstances to protect the life, property, or personal safety of yourself or the public.