Privacy Policy

Welcome to our website.

We value your privacy and are committed to protecting the personal information you provide when using our store's services.

This policy explains how we collect, use, process, and protect your personal information, as well as your rights under the law.

Thanaka Coffee Privacy Policy

  • Collect information

    When you register as a member, browse the webpage, order products, participate in community interactions, or contact customer service, we may collect the following categories of personal data:


    • Identification information: Name, mailing address, billing address, contact number, email address, credit card or financial institution account information.
    • Personal characteristics: Gender, date of birth, spending preferences, etc.
    • Automatic system records: When you visit a website, the system automatically collects your device information (such as IP address, browser type, visit time, and browsing history) through cookies or similar technologies.

  • Purpose of collecting personal data

    Our specific purposes for collecting personal data include:


    • Provide and optimize product sales, logistics and distribution, and e-commerce services.
    • Customer management, membership services, payment reconciliation, and identity verification.
    • Provide after-sales service, handle return and exchange disputes, and answer customer inquiries.
    • Provide anti-fraud detection, transaction security monitoring, and crime prevention.
    • Fulfill relevant obligations as required by law.
    • Send you promotional messages or marketing activities with your explicit consent. You may opt out of the marketing list at any time.

  • Sharing and Disclosure of Personal Data

    In principle, we will not sell, transfer, or disclose your personal data to any third party. However, in the following exceptional circumstances, we will share your personal data with third parties in accordance with the law or to the extent necessary:


    1. Necessary third parties for service delivery: For example, providing your contact information to payment companies for credit card deductions, or to logistics companies (such as Black Cat Logistics, Hsinchu Freight, post offices, and convenience stores) for goods delivery.
    2. Legal and regulatory requirements: Cooperating with criminal investigations, lawsuits, trials, or mandatory requirements of legal orders.
    3. Protection of vital interests: In emergency situations, to protect your life, property, or personal safety or that of other members of the public.

  • Rights and Choices

    Under the Personal Data Protection Act, you have the following rights regarding your personal data:


    1. Inquire, request access, or request a copy.
    2. Request supplementary or corrective information.
    3. Request cessation of collection, processing, or use.
    4. Request deletion (but may not be possible immediately if necessary to fulfill contractual or legal retention obligations).
    5. Reject direct marketing: If you do not wish to receive marketing emails or text messages, you can unsubscribe at any time via the unsubscribe link or by contacting customer service.

  • Data security protection

    We maintain appropriate management and technical safeguards to protect your personal data with reasonable security standards, preventing unauthorized access, modification, or disclosure. However, network transmission is not 100% secure, and we cannot completely guarantee the absolute security of data during transmission.

How to contact us

If you have any questions about this Privacy Policy

Or you may wish to exercise your personal data rights (such as viewing, changing, or deleting your data).

Please contact us via our official email or official LINE account.

Customer service email: thanaka.yiyu@gmail.com

Customer service hotline: 03-4566688 (8:30-18:00)

Contact address: No. 2, Longdong Road, Zhongli District, Taoyuan City

LINE ID @thanaka.coffee

Privacy Policy

We value your privacy and are committed to protecting the personal data you provide while using our store services. This Privacy Policy outlines how we collect, use, process, and protect your personal information, as well as your statutory rights.

■ What Information We Collect When you register an account, browse our website, place an order, interact with our social media, or contact customer service, we may collect the following categories of personal data:

  1. Identifiers: Name, shipping address, billing address, phone number, email address, credit card or financial institution account information.
  2. Personal Characteristics: Gender, date of birth, and product preferences.
  3. Automatically Collected Data: When you visit our site, we may automatically collect equipment and behavioral data via Cookies or similar tracking technologies (such as IP addresses, browser types, visit timestamps, and browsing history).

■ Purposes of Collecting Personal Data We collect personal data strictly to provide you with goods or services, including but not limited to:

  1. Managing and fulfilling online purchases, payment processing, and logistics delivery.
  2. Customer relationship management, member verification, and account reconciliation.
  3. Handling after-sales services, return/exchange disputes, and answering customer inquiries.
  4. Detecting and preventing fraud, transactional errors, or other illegal criminal activities.
  5. Complying with applicable legal and regulatory obligations.
  6. Sending promotional materials or marketing campaigns upon obtaining your explicit consent. You can opt out of marketing communications at any time.

■ Contact Us If you have any questions or feedback regarding this Privacy Policy, or wish to exercise your data subject rights (such as viewing, amending, or deleting your data), please contact us directly via our official Customer Service Email or official LINE account.

■ Your Rights and Choices Pursuant to personal data protection regulations, you retain the following statutory rights regarding your personal information:

  1. The right to inquire, request access, or request copies of your data.
  2. The right to supplement or request correction of any inaccurate information.
  3. The right to request the cessation of data collection, processing, or utilization.
  4. The right to request erasure of your data (subject to legal obligations or contract fulfillment constraints that may require temporary retention).
  5. Direct Marketing Opt-Out: If you no longer wish to receive promotional emails or messages, you may opt out at any time by clicking the unsubscribe link or contacting our customer support.

■ Data Security and Protection We maintain appropriate administrative and technical safeguards designed to secure your personal data against unauthorized access, modification, or disclosure. However, as no transmission method over the internet is completely bulletproof, we cannot guarantee absolute security during transit.

■ Data Sharing and Disclosure In principle, we do not sell, rent, or transfer your personal data to any third party. However, under the following exceptional circumstances, we may share your data to the extent permitted or required by law:

  1. Necessary Third-Party Service Providers: Sharing with payment processors to complete transactions or with courier services (e.g., T-Cat, Hsinchu Cargo, convenience stores) to deliver your orders.
  2. Legal Requirements: Cooperating with judicial or governmental authorities for criminal investigations, litigations, trials, or as enforced by relevant statutes.
  3. Protection of Vital Interests: Under emergency circumstances to protect the life, property, or personal safety of yourself or the public.