Terms of Service

Service and Ordering Information

Please read the following instructions before ordering to ensure your rights. (Updated 2026.06.10)

Coffee Bean Shipping Instructions and Procedures

  • Shipping operation time

    • Production and Preparation: After roasting, beans are selected, quality tested, packaged, and shipped. Preparation takes 3-7 business days (excluding Saturdays and Sundays).
    • In-Stock Information: If the coffee beans in your order are in stock, they will be given priority. If you require a specific roasting date, please specify it in the order notes.
    • Holiday Processing: Orders placed on weekends and public holidays will be processed on the next business day.
    • Urgent Orders: For urgent orders, please contact our official LINE@ customer service or call us to inquire whether we can arrange shipment within the specified timeframe.

  • Product inventory status

    • Regular online sales: Due to the discrepancy between online and physical store inventory, status updates may not be timely. To confirm availability of specific items or for urgent orders, please inquire before ordering.
    • Bulk orders: Please contact our LINE customer service to confirm product availability and quantity, provide a quote, and then make payment.

    Refund policy (due to incorrect amount or out-of-stock):

    • Payment by bank transfer: An equivalent cash refund will be included with the shipment of the goods.
    • Bank transfer account: Funds will be transferred directly back to the original account; no further action is required, and the transaction fee will be borne by the customer.

  • Product packaging

    Single-Origin: All are packaged in 1/2 pound packs. To purchase 1 pound, please order two 1/2 pound packs; if you wish to combine them into a 1-pound pack, please indicate this when placing your order (no additional packaging costs will apply).


    Special packaging specifications will be indicated separately on the purchase webpage or bean bag.

  • Payment & Pickup Instructions

    • Payment Confirmation: For customers choosing bank transfer as the payment method, goods will only be prepared and shipped after payment confirmation. After transferring funds, please contact us proactively to provide the last five digits of your account number for quick reconciliation.
    • Convenience Store Uncollected Orders: For customers choosing convenience store pickup, please collect your order from the store within the specified period. Multiple uncollected orders will result in future restrictions on this ordering method.
    • Return and Reshipment Shipping Costs: If a package is returned due to overdue collection, the buyer will be responsible for the reshipment shipping cost using the same logistics company. Shipping costs will be notified and payment arranged before reshipment.

  • Goods delivery and shipping cost calculation

    [In-store pickup]

    Danaka Coffee Trip to Kenya (Google Map)


    【Freight and Delivery】

    Delivery area: Taiwan Main Island / Outlying Islands (home delivery and convenience store pickup available).


    Volumetric Restrictions: If your order exceeds the convenience store's volumetric or weight restrictions, the system will automatically cancel the order. Please place a new order and select home delivery. Delivery times cannot be specified for any of our delivery methods.


    International Delivery: We currently offer delivery to select regions for roasted coffee beans. Please email or message us before ordering, and we will promptly assist you with shipping information.


    【Shipping Fees and Free Shipping Thresholds】

    Taiwan Main Island: Free shipping on orders over NT$1,500.


    Taiwan's outlying islands: Free shipping on orders over NT$2,000. (Convenience store delivery services are not available in outlying islands.)


    After you select the shipping region on the shopping cart page, the system will automatically calculate the shipping cost and apply the free shipping discount.


    【Convenience Store Delivery (FamilyMart/7-Eleven)】(Small Items)

    Shipping fee: NT$80 will be charged for orders below the free shipping threshold, and delivery will take 3-7 days.


    【Mail Delivery】(Small/Large Items)

    Shipping fee: NT$150 shipping fee will be charged if the free shipping threshold is not met, and delivery will take 3-7 days.


    【Hsinchu Logistics/Black Cat Delivery】(Small/Large Items)

    Shipping fee: NT$250 shipping fee will be charged if the free shipping threshold is not met, and delivery will take 3-7 days.

  • Payment methods

    • Bank transfer/remittance
    • Line Pay
    • In-store pickup and payment

Customer service email: thanaka.yiyu@gmail.com

Customer service hotline: 03-4566688 (8:30-18:00)

Contact address: No. 2, Longdong Road, Zhongli District, Taoyuan City

LINE ID @thanaka.coffee

Important information on fraud prevention

Thanaka Coffee

We will never, for any reason, ask you to provide bank account information, credit card details, or to operate an ATM/online banking service via phone or text message.

If you receive suspicious calls or messages, please remain vigilant and do not follow any instructions from unknown contact persons. Please contact us immediately through official channels or call the 165 anti-fraud hotline to verify.


Please pay special attention to the following characteristics of scams:

  1. Suspicious caller ID: If the incoming call number starts with " ", " 2", " 886", etc., please be vigilant and beware of the caller impersonating bank or e-commerce customer service.
  2. Common sales pitches include: claiming "staff placed duplicate orders," "mistakenly set to installment payment deduction," and "upgrade to VIP membership benefits," to lure you into using the ATM.
  3. Unknown links: Do not click on unknown SMS links or add unverified LINE friend requests.

To protect your account security, we recommend that you change your password to a strong one regularly and avoid entering confidential personal information on public computers.



Sincerely, Thanaka Coffee Team

Terms of Service Please read the following terms carefully before placing an order to ensure your rights and interests.

Last updated: 260610


[Order Processing Time]

  • All Thanaka coffee beans are freshly roasted, followed by manual bean sorting, quality testing, and packaging.
  • Standard fulfillment takes approximately 3 to 7 business days (excluding weekends and national holidays).
  • Orders with existing stock will be fulfilled immediately. For specific roast date requests, please leave a note at checkout.


[Product Availability]

  • Products listed on our website are regular offerings. However, due to limited batch sizes, some quantities may not update in real-time. Please feel free to inquire before ordering.
  • For bulk orders, please wait for our direct confirmation regarding availability before proceeding with bank transfers.
  • Refund policy for errors or shortages:
  • Bank Transfer: The refund amount will be enclosed as cash within your package.
  • In case of green bean supply shortages, you may choose a full refund or exchange for an equivalent product. (Please note: International orders can only be resolved via product exchange due to foreign currency conversion limits).


[Packaging Standard]

  • Blend Beans: Packaged in 1/2 lb bags. To order 1 lb, please select 2 x 1/2 lb bags (specify in notes if you prefer a single 1 lb bag).
  • Single-Origin Beans: Packaged in 1/4 lb bags. To order 1/2 lb, please select 2 x 1/4 lb bags (specify in notes if you prefer a single 1/2 lb bag).




[Payment & Pickup Policy]

  • Bank Transfers: Shipments will only be released after funds are cleared. Please provide the last 5 digits of your bank account for expedited verification.
  • Store Pickups: Please collect your parcel within the designated window. Multiple failed collections may result in restrictions on your account.
  • Return & Reshipment: If a package is returned due to a late pickup, a flat reshipping fee of NT$120 will apply before the second dispatch.

[Shipping & Rates]

  • In-Store Pickup: Available at Danaka Coffee Travel (Google Map)
  • Local Delivery (Taiwan): Shipped via courier or store-to-store pickup. Orders exceeding size/weight limits for store pickup will be canceled automatically; please reorder using standard courier delivery. Specific delivery times cannot be guaranteed.
  • International Shipping: Contact us at Email or LINE@ for custom shipping quotes.
  • Shipping Tariffs:
  • Taiwan (Mainland):  Free shipping on orders over NT$1,500.
  • Taiwan (Offshore Islands):Free shipping on orders over NT$2,000. (Note: Store pickup is unavailable for offshore islands).

[Payment Methods]

  • Bank Transfer / Apple Pay / Credit Card / In-Store Cash Payment

[Anti-Fraud Notice] [Your Brand Name] will never contact you via phone or SMS requesting bank details, credit card numbers, or ATM operations. Be alert to numbers starting with " ", " 2", or " 886". If you receive suspicious inquiries regarding duplicate charges or installment errors, hang up immediately and contact your bank or the 165 Anti-Fraud Hotline.

Thank you for your attention and support,Thanaka Coffee Team.

[Contact Us]

  • Email: thanaka.yiyu@gmail.com
  • Tel: 03-4566688
  • LINE ID: @thanaka.coffee