Return and exchange policy

Product Return Policy

Thank you for shopping at Thanaka Coffee

To protect your rights

Please read the following return and exchange policy carefully before ordering.

Official Website Consumer Guidelines

For Retail Customers

Seven-day appreciation period description

According to the Consumer Protection Act, online consumers have the right to a 7-day appreciation period (including holidays) starting from the day after the goods arrive.

Appreciation period, not trial period: Coffee beans are classified as food. To maintain food hygiene and safety, once the outer packaging is opened, returns and exchanges cannot be processed. Returned goods must be brand new, unopened, unused, and in their original packaging. Returns after the 7-day appreciation period will not be accepted.

Exchange conditions

If you find any of the following conditions after receiving the product, please take photos as evidence within 24 hours of receiving the product and immediately contact customer service via email or LINE@. Customer service staff will assist you with expedite the exchange process:

  • The outer packaging of the goods was severely damaged during the delivery process.
  • The product itself has obvious defects or abnormal quality.
  • The received goods do not match the order details.


Exchange process

Our company will entrust a partner logistics company (such as Black Cat Delivery or Hsinchu Freight) to handle the exchange of goods.

Logistics services do not include delivery to specific times and floors. When exchanging goods, customers are requested to cooperate by going to the designated location to complete the exchange.




Return and exchange instructions

Gifts must be returned: Returned items must be in brand new and undamaged condition. If the order includes gifts, they must also be returned. Failure to return gifts will affect your return rights.

Handling Defects/Shortages: If the product has quality defects, is damaged or is short, please contact us within 3 days of arrival with photos to facilitate replacement.

International Shipping Restrictions: Returns and exchanges are not available for overseas/international deliveries. Overseas consumers bear the risks associated with international shipping; please be aware of this before placing your order.

Shipping cost principle: Return shipping costs are borne by the buyer; however, if the return shipping cost is due to an error in the shipment or a major defect, the shipping cost will be borne by the company.

Proof of receipt: When requesting a return or exchange of goods, please ask the logistics personnel for the waybill and keep it safe for future inquiries.

Consumer Notice and Notes

For reconciliation or refund issues, please include your "order number" and "order date" in your email for easy reference.

Those who maliciously abandon orders or refuse to accept packages without cause will be blacklisted and their future consumer rights will be terminated.

All delivery methods on this site are in accordance with routine logistics operations. All delivery schedules are provided for reference only, but we cannot specify the exact arrival time.

Commercial customer quotes and

Return and Exchange Policy

For Business & B2B Customers


Transactions targeting wholesale, commercial customers, or authorized quotations.

Retail regulations under general consumer protection laws do not apply.

Please adhere to the following commercial terms:

  • No seven-day appreciation period

    Quotations and purchases by commercial customers are considered commercial transactions and are not subject to consumer protection laws, nor is there a seven-day inspection period.

  • Intake and Exterior Description

    All products are properly stored in vacuum bags or coffee-specific bags before shipment (please refer to the price list for specifications). If the vacuum seal fails due to impact during transportation, it will not affect the quality of the green or roasted coffee beans, and returns or exchanges will not be accepted for this reason. If damage occurs during transportation, please take photos immediately and contact customer service; we will handle it for you as soon as possible.

  • Defective goods must be handled within a specified period.

    Upon receiving the goods, please be sure to check the quantity and any identifiable defects on the spot. If there is any damage or other abnormalities, please take photos immediately and contact customer service; for any other reason for return or exchange, please make a request within 2 weeks of receiving the goods, otherwise we will not be able to process it.

  • Numerical data are for reference only.

    All data on green beans provided in this report (such as moisture content and density) may have slight errors due to differences in testing instruments, sampling time, and testing environment. The data is for reference only, does not provide further consultation, and cannot be used as a reason for return or exchange.

  • Quotation timeliness and inventory

    Coffee bean inventory and market conditions fluctuate greatly; all commercial offers are valid for 7 days from the date of issuance. No inventory will be held until the order is formally confirmed and payment is received. The company reserves the right to terminate or modify the terms of this offer at any time.

Customer service email: thanaka.yiyu@gmail.com

Customer service hotline: 03-4566688 (8:30-18:00)

Contact address: No. 2, Longdong Road, Zhongli District, Taoyuan City

LINE ID @thanaka.coffee

Commercial & Wholesale Customers (B2B)

































Retail Customers & Online Orders (B2C)

[7-Day Appreciation Period]

  • According to the Consumer Protection Act, online retail consumers are entitled to a 7-day appreciation period (including weekends and public holidays) starting the day after delivery.
  • The appreciation period is NOT a trial period. Since coffee items fall under the food product category, returns or exchanges cannot be accepted once the outer packaging has been opened due to food hygiene and safety regulations.
  • To be eligible for a return/refund, items must be in brand-new, unopened, unused condition, and in their original, complete packaging. Requests exceeding the 7-day window will not be accepted.

[Exchange Conditions] If you encounter any of the following situations upon receiving your order, please take photos as evidence within 24 hours of receipt, and immediately contact us via Email or our official LINE@ customer service. Our team will assist you with an exchange as soon as possible:

  1. The product packaging was severely damaged during transit.
  2. The product itself exhibits obvious defects or quality anomalies.
  3. The items received do not match your order contents (incorrect fulfillment).

[Important Notes for Returns & Exchanges]

  • Free Gifts: Returned items must be kept in brand-new and complete condition. If the original order included promotional gifts, they must be returned together; failure to return gifts will affect your eligibility for a return.
  • Defect/Shortage Reporting: For any product quality defects, damages, or quantity shortages, please email us within 3 days of delivery with descriptive photos to facilitate the subsequent exchange process.
  • International Orders: We do not offer returns or exchanges for international/overseas orders. Overseas consumers must assume all international logistical risks; please consider this before placing an order.
  • Return Shipping Fees: Return and exchange shipping fees are to be borne by the buyer. However, if the return is due to our shipping error or a major product defect, the shipping fee will be covered by our company.
  • Courier Documentation: When sending back items for a return or exchange, please request a consignment note/shipping receipt from the logistics personnel and keep it safe for future reference.

[Exchange Procedure & Logistics]

  • Our company will arrange a contracted logistics courier (such as T-Cat/Black Cat Delivery Service or Hsinchu Cargo) to proceed with the product exchange.
  • Courier services do not include specified delivery times or upstairs delivery. For exchanges, customers are kindly requested to cooperate by bringing the items to the designated pickup location to complete the exchange.

[General Disclaimers & General Notices]

  • Account & Refund Inquiries: For reconciliation or refund issues, please have your "Order Number" and "Order Date" ready when emailing us to expedite the process.
  • Malicious Orders & Abandonment: Customers who maliciously abandon orders or refuse delivery without a valid reason will be blacklisted, and their future consumer rights with our company will be terminated.
  • Delivery Disclaimers: All shipping methods on this site operate under standard logistics routines. All delivery schedules are provided for reference only; we cannot guarantee or specify a precise arrival time.


The following terms apply exclusively to commercial clients, wholesale buyers, or transactions tied to business quotation sheets. Retail consumer regulations do not apply:

  • Non-retail Consumer Goods: This quote is for commercial clients and is not subject to the Consumer Protection Act. Therefore, no 7-day appreciation period is applicable.
  • Packaging and Appearance Confirmation: All products are securely dispatched in vacuum bags or specialty coffee bags. Any air intake or loss of vacuum caused by friction or collision during transit does not affect the quality of green coffee beans. Returns or exchanges requested on this basis will not be accepted.
  • Arrival Defects Handling: Upon receiving your shipment, please inspect the quantities and outer packaging for any visible defects immediately. Any damages or irregularities must be photographed and reported to customer service instantly. All other qualitative return or exchange claims must be submitted within 2 weeks of receipt; late claims cannot be processed.
  • Technical Data Metrics Disclaimer: All technical green bean data provided (such as moisture content, density, etc.) are for reference only and may vary slightly due to testing equipment, sampling intervals, or ambient testing environments. These discrepancies do not qualify for extending technical consultations or product returns/exchanges.
  • Validity of Quotes & Stock Availability: Due to substantial market fluctuations and changing inventory levels, our company reserves the right of final interpretation and the right to terminate or modify promotional events at any time. All price quotes are valid for 7 days from the issue date. Inventory is not reserved or secured until the order is officially finalized and payment is cleared.